This Privacy Policy explains our practices in collecting, using and disclosing your personal information in the course of operating our business online through our websites www.theicechef.co.uk and mobile applications (collectively, “Websites”), our social media accounts, and in other ways you engage with us.

For your convenience, the website may contain links to other sites and advertisements that are not controlled or operated by The Ice Chef. This Privacy Policy does not apply to those sites or advertisements. We are not responsible for, and this Privacy Policy does not apply to, the privacy practices or policies of other websites or third parties. The Ice Chef encourages you to review the privacy policies of any third parties before disclosing your personal information to such parties or when visiting such third party websites.

What We Collect

The types of information we collect depend on the nature of your interaction with us. We may collect personal information such as:

• contact information such as your name, billing address for event bookings, telephone number, email address, religious beliefs and dietary requirements;

• demographic information such as age, language preferences and other demographic information;

• information about your interests and preferences such as wish lists and marketing consent; 

• certain information and data that may be collected when you visit a Website, such as pages viewed, your IP address, browser information, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks, cookies and other online identifiers, or information collected when you interact with us on social media sites or through our electronic communications such as e-newsletters;

• your image whilst attending our events private or public;

• certain personal information contained in a resume, cover letter or similar employment-related materials, or any applicable pre-screening questions, if you apply for an employment opportunity with us.
   

You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. 

In some cases, such as when you ask us to ship an order or you purchase a gift or gift certificate, we may collect information about someone other than you, such as the name, address, telephone number and email address of the recipient. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including personal information of another individual, that is provided by you to The Ice Chef.
 

How We Collect Your Personal Information

We collect personal information from you in a variety of ways when you interact with The Ice Chef online (website and social channels). Some examples include but are not limited to situations when you:
   

• contact us, make an inquiry about any of our products or services or otherwise request information or assistance from us;
   

• communicate with our customer service representatives;
   

• sign up to receive emails and information about special offers, events or other news;
   

• register and participate in our customer forums or other programs;
   

• provide feedback of product and/or event booking feedback;
     

• participate in or respond to consumer survey or requests for consumer opinions, concerns or preferences regarding our products and services;
   

• apply for employment with The Ice Chef;
   
   

Cookies and Similar Technologies

We may use tracking tools like cookies, web beacons and pixel tags that collect data while you browse and maintain a record of your visit. These technologies help us improve the Websites and deliver more personalized service based on your online behavior. We also use cookies to assist with anonymous site traffic analysis, which includes tracking the time/date of visits, pages viewed, and referring URLs. 
 

Most web browsers automatically accept cookies. If you would prefer to prevent your device from accepting our cookies, you may follow your internet browser’s steps for doing so on each device you use. Please note, however, that if you do disable cookies, you may not be able to shop on or access certain sections of our Websites. Also, your mobile device may not give you the ability to control cookies. If you wish to block cookies on our mobile applications, you will need to delete the application from your mobile device. 
 

How We Disclose Your Personal Information

At The Ice Chef we does not sell or rent our customers’ personal information to any third party. However, in the normal course of business we may share some of your personal information with our related parties and affiliates and with third parties acting on our behalf or as permitted or required by applicable law.
 

Related Parties and Affiliates

We may share personal information that we collect within our affiliated group of companies for the purposes identified in this Privacy Policy.
 

Service Providers

We may disclose or otherwise make available personal information to third party service providers for processing or other purposes that support or facilitate our business operations or provide services on our behalf, such as supporting the content, operation and maintenance of our Websites, facilitating and collecting customer reviews, and conducting surveys, contests and other promotions. We contractually require all such service providers to keep your information confidential and secure, and to have privacy policies and practices with respect to personal information that are comparable to ours.
  

Legal Disclosure

The Ice Chef may disclose your personal information as required or permitted by law, including, without limitation, to comply with a subpoena, warrant or other legally valid inquiry or order or applicable law, or to report improper or unlawful activity.

Consent

By submitting personal information to The Ice Chef or its service providers, you agree that The Ice Chef may collect your personal information and you consent to the use and disclosure of your personal information in accordance with this Privacy Policy and as permitted or required by law.
 

Retention of information

The Ice Chef will retain personal information for as long as necessary for the purposes identified, or as otherwise required or permitted by law. The Ice Chef has retention standards to satisfy legal requirements, including to destroy, erase or render anonymous personal information that is no longer required for the purposes identified or as otherwise required by law.

Security

The Ice Chef takes reasonable steps to protect personal information in our control against loss, theft, and unauthorized access, disclosure or misuse with administrative, technical and physical safeguards appropriate to the sensitivity of the personal information.
 

Unfortunately, despite these efforts, no security measures are perfect and hackers and other malicious actors may attempt to intercept or access the personal information described in this Privacy Policy. If you have any reason to believe that your account, transaction or information is no longer secure, please contact us using the contact information in the section below regarding “How to Contact our Privacy Officer”. In the wrong hands, your personal information could be used to commit identity theft, steal from you, or cause you other harms. It may also reveal information about your spending habits and other sensitive personal attributes.
 

Internet or wireless communications are never completely private or secure and there is always a risk that any messages or information you send to or through a website or by email may be intercepted by others.
 

If you create an account on a Website, you will need to set a password to access your online account. We strongly recommend that you set a strong password including a combination of letters (including a mix of upper and lower case), numbers and special characters, and do not disclose your password to anyone. The Ice Chef will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or email messages).
 

You should also be aware that certain aspects of the Websites are not confidential and are available for public viewing. For example, any submissions that you post to any publicly available online forum or blogs or other publicly available features of the Websites are not confidential and may be viewed by other users of the Websites. By making personal information publicly available where the Websites allow you to do so, you consent to such publication by The Ice Chef or its service providers. Please refer to the Terms of Use for additional provisions relating to user submissions that may apply to you.
  

Changes to this Privacy Policy

The Ice Chef may revise this Privacy Policy at any time and from time to time. The revised Privacy Policy will be posted to the Website. We will provide additional notice of any material changes to our Privacy Policy. We encourage you to check this Privacy Policy regularly for changes. 
 

How to Contact our Privacy Officer

If you have any questions, comments or concerns about this Privacy Policy or our privacy practices, please contact The Ice Chefs Privacy Officer using the contact information below. All complaints will be investigated. 
 

82b Charminster Ave

Bournemouth

BH9 1SE

07708157662

lindsay@theicechef.co.uk